Professional Services (Hardcover)

【お取り寄せ
・キャンセル不可の商品】：2週間~4週間でお届け（お急ぎの方はご遠慮ください。）　／　【本の説明】576ページ　190*234mm　言語：English　国：アメリカ　797g　ISBN：9780072559200　／　【本の内容】DeLong and Nanda's Professional Services: Text and Cases is the first casebook to be published on the management of professional service firms (law firms architecture financial services consulting).It includes a comprehensive selection of case studies that span these industries broadly.Although much has been researched and written about managing service firms generally (e.g. food service hotels banking and other consumer services) very little has been compiled on managing professional services.Professional Service firms have a highly educated employee base and these firms offer both consumer and commercial services that involve managing supporting and improving their clients' intellectual a