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DA80
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| Manufacturer | - |
|---|---|
| Brand | Plantronics |
| Item model number | 201852-01 |
| Color | Black |
| Weight | - |
| Height | - |
| Depth | - |
| Product Id | 1104793 |
|---|---|
| User Reviews and Ratings | 3 (1 ratings) 3 out of 5 stars |
| UPC | 017229146167 |
| # | Title | Reviews | User Ratings | Price |
|---|---|---|---|---|
| 1 |
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Plantronics DA80 Headset USB Audio Processor - for Headset
Reviews: 3
Ratings:
(3)
Price:
$69.99
on
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3 |
$69.99
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Out of the box we had some issues with volume reduction feature. Once we installed the Plantronics hub, we was able to correct the problem and the product works great. If I had any advice for you is that you will get the most out of this device when you install and use the HUB. We use about 100 DA80 devices in our MSR area. This is a really good product once you understand how it works. [This review was collected as part of a promotion.]
Working in a call center you experience every scenario possible to exhaust your hardware until its literally down. I recommend for smaller call centers with less than 25 employees. Also, I would not recommend this product for more than 25 employees in your call center. I have found that as much wear and tear to the product with employees working 40 hours in a week; this product will wear out roughly in 4-6 months. You may experience audio issues on both ends of call and requires you to configure the system on a case by case basis. Plastic or Rubber on the buttons may wear out if the plastic is removed and cause connectivity damage due to wear and tear of product.
While being transitioned to a new IP Phone system (Cisco IP Communicator), we were issued a DA80 and HW540 headset combination by our IT department. Since installation of the DA80 and corresponding Plantronics Hub software, some USB issues were noticed. If the headset is plugged into a USB port that is on a common USB Root hub with either a keyboard or mouse, you will experience problems typing and/or using the mouse. This was experienced by multiple users in my department. Initially it was believed to be an application conflict until someone chose to change which USB ports each peripheral was using. Only by separating out the DA80 from all other devices did the issues resolve. It appears that the DA80 is very USB bus resource intensive and "does not play well with others". I've also used a Jabra headset (Jabra Pro 9470) with Cisco IP Communicator and not experienced the issues that appeared immediately following the installation of the DA80. The conflict issues were so severe that the DA80 gave the impression that the entire computer had crashed, resulting in 4 separate hard reboots the very first night the DA80 was installed, followed by 2 hard reboots the following night for similar issues. It was on the third night that the USB port reorganization took place and the appearance of a crashing computer went away. After this was resolved on the first computer, the 4 other people experiencing the same issue (keyboard and mouse lockups, which imitated a computer crash) tried the USB reorganization with identical results (the computer "crashes" stopped occurring).