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![A Guide to Help Desk Concepts : Service Desk and the IT Infrastructure Library, Used [Paperback]](https://i5.walmartimages.com/asr/7fe49b9f-693e-437b-a000-96f60bfb81c7.19e3882caa5ea5ac32daf6eab9236002.jpeg?odnHeight=450&odnWidth=450&odnBg=ffffff "A Guide to Help Desk Concepts : Service Desk and the IT Infrastructure Library, Used [Paperback]")
A Guide to Help Desk Concepts : Service Desk and the IT Infrastructure Library, Used [Paperback]
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| Manufacturer | - |
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| Brand | Course Technology |
| Item model number | - |
| Color | - |
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| Product Id | 1286284 |
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| User Reviews and Ratings | 3 (1 ratings) 3 out of 5 stars |
| UPC | 464501463250 |
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
ISBN13: 9780619159467 ISBN10: 0619159464 Format: Paperback Author: Donna Knapp Publisher: Course Technology Publication Date: 2003-03-03T00:00:00.000Z Pages: 368
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Pre-Owned A Guide to Help Desk Concepts, Second Edition (Paperback) 0619159464 9780619159467
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