A Guide to Help Desk Concepts : Service Desk and the IT Infrastructure Library, Used [Paperback]

A Guide to Help Desk Concepts : Service Desk and the IT Infrastructure Library, Used [Paperback]
A Guide to Help Desk Concepts : Service Desk and the IT Infrastructure Library, Used [Paperback]
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The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.

A Guide to Help Desk Concepts : Service Desk and the IT Infrastructure Library, Used [Paperback]


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Product Id 1286284
User Reviews and Ratings 3 (1 ratings) 3 out of 5 stars
UPC 464501463250

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