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| Manufacturer | - |
|---|---|
| Brand | Plantronics |
| Item model number | EncorePro HW720 |
| Color | Black |
| Weight | - |
| Height | - |
| Depth | - |
| Product Id | 1798983 |
|---|---|
| User Reviews and Ratings | 2.8 (25 ratings) 2.8 out of 5 stars |
| UPC | 641676168504 |
| # | Title | Reviews | User Ratings | Price |
|---|---|---|---|---|
| 1 |
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Plantronics EncorePro HW720 Stereo Corded Headset 78714-101 with SoundGuard Technology
Reviews: 25
Ratings:
(25)
Price:
$29.99
on
|
25 | (2.8) |
$29.99
on
|
I bought this for my husband as a gift as he is a 911 operator and had problems hearing on his previous headsets. He said this is much more clear and great quality. He is very happy with this product.
I have been dispatching police and fire for 10 years and this is the single most comfortable and functional headset I have ever had. The ear piece is super soft and does not itch like the foam ones tend to do after 8 hours. Highly Recommended [This review was collected as part of a promotion.]
This is the most comfortable & clear sounding headset I have every had. I've been dispatching for 17 yrs and I love this headset.
My clients can hear me very clearly, unfortunately, they can my back ground noise. This head set is not ultra noise cancelling. :(
Great product but need an adapter to use on our Polycom VVX 311 phones. We had them for our last phone system they worked great sound very good in both ears.
Sound is good. Headset is quite comfortable. However other people on my calls complained about my breathing noise. I was able to eliminate noise by adding a sponge cover to mic. Headset should come with a sponge cover.
I have been a 911 Operator for a number of years in a high volume call center and have worn many headsets, this one if the worst ive tested. The clarity of this headset compared to others is HORRIBLE. Background noises are not very clear and could mean the difference in detecting a the slightest detail to determine if there scene security issue for officers. The comfort factor of this headset is one of the worst no matter how much you adjust the head piece. I would receive a migrane each time I would wear it. Do your agency a favor and dont waste the money on this product. The Plantronics HW251 Noise Canceling headset is one of the best I've experienced in my 10 years of experience. Its lighter, comfortable and one of the clearest I've used
The supplier I ordered this from did not mention that this headset can't plug in to a standard phone jack without the special connection cable, which is sold separately. The headset has a funky HDMI-like plug instead of a normal phone cord plug - supposedly to offer quick release so you can walk away from your desk without taking off the headset. Pretty silly for a wired headset; it doesn't work when it's unplugged, so why would anyone walk around with a useless headset and dangling wire instead of just taking it off?? I don't have the connection cable, but the photos online make it look like you can't have both the headset and handset plugged into the phone, so you can't quickly switch between the two. Might be acceptable for sales/service people who spend the entire day on the phone, but not someone who only needs it for the occasional teleconference. Also, I had to look online to figure out how to plug this thing in because the "user guide" is just a series of vague pictures about how to put it on your head, no pictures showing how to plug it into the phone.I'll be returning this.
I work in a call center and the major problem we have is agents that have their boom fall off when the connector screw that holds it in place spins out and the boom is left hanging only held on by the wire. Then eventually the wire snaps. A locking pin or additional measure is needed to keep the screw in place.
I ordered this product twice now. We 1st determine the cord adapter was not working (used one from another headset). Headset seem to work, until it was determine that the the microphone must not work, no one could hear caller. Had to arrange to return, then ordered 2nd set. Again, cord adapter not working, again verified with a working cord. Then again, the microphone is not working...Arrgghhh!! Very frustrating! This is for a new manager in my company and needless to say, he's not a happy customer.I can't see any volume option for the microphone and we do have other headset, like it that do work, so any suggestions would be greatly appreciate. FYI, both sets were given a trial on different phones, so it's not the manager's phone.