Achieving Impressive Customer Service : 7 Strategies for the Health Care Manager, Used [Paperback]

Achieving Impressive Customer Service : 7 Strategies for the Health Care Manager, Used [Paperback]
Achieving Impressive Customer Service : 7 Strategies for the Health Care Manager, Used [Paperback]
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An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: Establishing high standards of customer service Helping staff hear the voice of the customer Hiring customer service pros Helping staff cope better in a stressful atmosphere Reducing anxiety to increase satisfaction and more

Achieving Impressive Customer Service : 7 Strategies for the Health Care Manager, Used [Paperback]

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Brand Wiley & Sons, Incorporated, John
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Product Id 1286100
User Reviews and Ratings 3 (1 ratings) 3 out of 5 stars
UPC 464402023362

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