Motorola Mobility MBP854CONNECT Video Surveillance System

Very nice - easy to use

So far so good! I set it up myself, and it works perfectly. Night vision is on point too. The app is sweet, we tested it while my husband was at work and I was home. He could talk through the monitor from a different county. Love the technology. Size of the monitor is great too. It was the only monitor I could find that has both a hand held monitor and mobile app ( that's not been discontinued).

. Review provider: walmart.com

Worst monitor ever

This is the worst baby monitor I've ever owned. A couple months after getting it, it started acting up. It started beeping very loudly in the middle of the night because it “lost connection.”it won't stay charged longer than 30 minutes and now the charger doesn't fit the charging port. It's too loose so I have to prop it up just right so that it doesn't die in the middle of the night. It still wakes me up at least twice because it loses connection. I usually don't right reviews but I am absolutely so frustrated with this thing right now.

Crystal . Review provider: walmart.com

The worst camera and monitor we own. I'm surprised Motorola would allow this on the market.

Roberto . Review provider: walmart.com

AWFUL PRODUCT & CUSTOMER SERVICE

I was so happy with this product for the first two weeks of my baby's life, but all that came to a screeching halt in mid-December when the parent unit abruptly stopped working one evening saying that it couldn't find the camera. Since then I have been using it through the app only and I have called Motorola on 5 different occasions to try to resolve the issue. Through these phone calls I have been given a string of lies about needing to wait for an update, that a MONTH later still has not occurred. On the phone today, 1/14/16, I was told by a customer service supervisor that she could send out a replacement product, but there was only a 50% chance that the replacement would work due to the technological glitch. To make matters worse, they won't refund me for the product because it was purchased for us as a gift off of our registry and I do not have an original receipt. Needless to say, DO NOT PUT THIS PRODUCT ON YOUR REGISTRY OR PURCHASE IT - unless you're comfortable gambling with your money on 50-50 odds.

Jenni . Review provider: walmart.com

Round 2 and this one broke in 3 days

I'd really like to say I like this monitor. I mean, when it worked, it was great! But, the first monitor started acting up on day 3 and was annoying for 2 months until the monitor finally would freeze and not work no matter what. It was still in the return policy so I just got a new one. Now that one's monitor has gone out in the first 3 days. Geez. The mobile app works great so it's the monitor that's been the problem.

momof4 . Review provider: walmart.com

Disappointed

I got this camera when my son turned 6 months old and started sleeping in his own room. I loved it a first; I could peek at him anytime I wanted in the middle of the night without disturbing any other sleeper in the house. One day it started acting up. The monitor turning m off all of a sudden on its own with a full battery even when it was plugged in. We unplugged and reset the camera, checked for updates, etc. The problems just continued to get worse and worse. The camera froze one night and while I thought my son was sleeping peacefully he was wide awake and crying. (I cannot hear him from my room without a monitor.) That was the last straw. I contacted customer services via email because for whatever reason their phone lines were busy. I spent 2 weeks, one email each day, because that was all the person I was talking to would email me, trouble shooting the problem. Many of which I already tried. After trying everything we could the representative decided that the camera was not working correctly and would need to be replaced. The representative gave me contact info to get the replacement started. I sent my camera in for replacement and waited a month before calling to see why the replacement hasn't come yet. Turns out the information saying they received the old, broken camera was not entered into the system. They found that information and said they would send it out right away. 2, almost 3, weeks later still no camera. Called customer service again. This time they don't have all my contact information in their computer system. I'm beyond upset at this point. I give them my information yet again and explain how disappointed I am that I spent all this money and I'm not even getting my money's worth out of it. I realize things don't work magically and they break, but I'd at least expect a problem to be promptly fixed or a replacement to be sent out immediately. I'd like to talk to a supervisor but apparently they're all "busy". When is enough, enough?! I bought the camera for peace of mind, but now it's causing so much trouble. At this point I just want to get my money back so and get a video monitor from a different company.

AshY . Review provider: walmart.com