Pre-Owned Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Paperback) 1578200466 9781578200467

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Title: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone Book Format: Paperback ISBN10: 1578200466 EAN: 9781578200467 Author: Coscia, Stephen CONDITION - GOOD - Pre-Owned - Pages can include limited notes and highlighting, and the copy can include 'From the library of' labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included.