Sony - WF-1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver

I really wanted to love these because of the Sony reputation for sound quality, but they just fall out of my ears. I even bought and tried different earbud tips. Very disappointed because I chose these for my 15 year anniversary gift at my company.

I received these as a gift a couple of years ago and they were great. Now I can't go more than a minute and the left ear bud says the battery is drained...which it's not...and it disconnects. Super disappointing as I know these aren't cheap (well cost wise anyway). I wouldn't recommend. I can't use them anymore. This isn't just my problem..I see many people have this issue. Sony should replace them.

I originally purchased these earbuds January of 2023. They were excellent and lasted very long even with prolonged use. But that changes when a firmware update rolled out and caused damage to the battery life of the earbuds. Now when fully charged they barely last an hour and the drain is unequal for each earbud. Since this happened after my warranty period there's nothing I can do. It's a shame because they were a quality pair of earbuds.

The left earbud drains in a matter of minutes and shuts off. When placed in the charge case it recharges up to about 86% but will only last about 5 minutes. No help from customer assistance.

Have flown and used these earbuds for several years. Starting getting red light on the charger case indicating over heating. Now I am losing battery life on the right ear within mins. Cant do firmware updates because one ear bud will die and stop the download. Use to sing praises for these ear buds but now a different story.