The Best Total Quality Management Books 2025

1. The Five Pillars of TQM : 8how to Make Total Quality Management Work for You (Hardcover)

Drawing on case studies from GE, Boeing, Xerox, and other major corporations, TQM consultant Creech offers a blueprint for instilling the power of effective TQM. He evaluates the ideas of famous "process" gurus and shows how to use the latest TQM techniques.

Drawing on case studies from GE, Boeing, Xerox, and other major corporations, TQM consultant Creech offers a blueprint for instilling the power of effective TQM. He evaluates the ideas of famous "process" gurus and shows how to use the latest TQM techniques.

2. Value Stream Mapping: How to Visualize Work Flow and Align People for Organizational Transformation: Using Lean Business Practices to Transform Office and Service Environments, Pre-Owned (Hardcover)

Pre-Owned - Winner of The Shingo Research and Professional Publication Award Align your leadership team to deliver the highest possible value to your customersToo many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance.Value stream mapping--an essential but underusedmethodology--is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminateoperational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow.In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done--in any environment--and how to design improvedwork systems.You'll learn how to: Prepare and engage your leadership team in the transformation processGain a deep understanding about your current work systems and the related barriers to delivering valueDesign a future state that enables outstanding performance on all frontsAdopt the new design and lay the foundation for continued improvementWhether you are a novice, an experienced improvement practitioner, or a leader, Value Stream Mapping will help you design and operate your business more effectively. And if your organization already uses value stream mapping, this book will help you improve yourtransformation efforts.In today's rapid-fire business environment, there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done.Value stream mapping is the missing link in business management and, properly executed, has the power to address many business woes.

Value Stream Mapping: How to Visualize Work Flow and Align People for Organizational Transformation: Using Lean Business Practices to Transform Office and Service Environments, Pre-Owned (Hardcover)

3. Quality Without Tears: The Art of Hassle-Free Management, Pre-Owned (Paperback)

Pre-Owned - Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

Quality Without Tears: The Art of Hassle-Free Management, Pre-Owned (Paperback)

4. Managing Quality Integrating the Supply Chain [Hardcover - Used]

CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations. The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system. For quality control managers and other interested in greater quality management.

Managing Quality : Integrating the Supply Chain, Used [Hardcover]

5. What Is Total Quality Control?: The Japanese Way (Business Management) (English and Japanese Edition) [Paperback - Used]

CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. This work describes the sort of quality control techniques that have helped Japanese businesses to produce higher-quality goods at much lower cost. It shows how to create quality standards, achieve cost savings with the Kanban system, overcome the 10 major blocks to quality control and set up quality circles.

What Is Total Quality Control?, Used [Paperback]

6. Total Quality in Managing Human Resources [Hardcover - Used]

CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century. In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.

Total Quality in Managing Human Resources [Hardcover - Used]

7. Root Cause Analysis: Basic Tools and Techniques [Paperback - Used]

CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. Take Control of Problems in Your Workplace! Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process. Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore. This practical guide offers proven techniques for using root cause analysis in your organization. Inside, you?ll find: What root cause analysis is When (and when not) to use root cause analysis Who should participate in the root cause analysis process Tools and techniques to aid in the root cause analysis process How to construct a root cause analysis checklist Examples of how a well-run root cause analysis process works

Root Cause Analysis: Basic Tools and Techniques, Used [Paperback]

8. McLaughlin and Kaluzny's Continuous Quality Improvement in Health Care [Paperback - Used]

CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. New to the Fourth Edition: - All chapters have been updated to reflect recent trends in healthcare including the more global focus of CQI. - New introductory chapters summarize the evolution of CQI and discuss the factors influencing the application and diffusion of CQI. - Several new chapters cover 'hot' topics such as the role of the patient in CQI, social marketing as an approach to CQI, assessing risk and harm in patient care, CQI in public health organizations, quality improvement in nursing, and quality improvement in resource-poor countries. - A new companion volume of case studies

Mclaughlin and Kaluzny's Continuous Quality Improvement in Health Care, Used [Paperback]

9. Benchmarking Basics: A Resource Guide for Healthcare Managers [With CDROM], Used [Spiral-bound]

Your organization's performance is being compared, right now, to other facilities across town and across the country.More hospital performance data is readily available than ever before, and benchmarking is implicitly required by some Joint Commission standards and CMS measures. Gathering meaningful data is vital in the era of "pay for performance," and payers and agencies are calling for more transparency in quality improvement data.The need for benchmarking is clearly growing, and many hospital staff are being asked to run benchmarking projects for the first time. They don't know where or how to begin, or what data to collect. They have fundamental benchmarking questions such as: "What data should we gather?""When should we collect it?""What do we do with it once we've collected it?"Get up-to-date answers to all your benchmarking questionsHelp is here with HCPro's new book, "Benchmarking Basics: ""A Resource Guide for Healthcare Managers. "This resource takes healthcare managers through the benchmarking process, step-by-step. It explains how to implement benchmarking programs that use valid data to answer a variety of questions, make accurate comparisons, and measure a hospital's overall performance, both internally and against facilities nationwide. Readers will also learn when "not" to benchmark, and how to avoid commonly made mistakes that can affect results.This easy-to-use handbook and CD-ROM also featuresexplanations of common benchmarking terms and conceptsstep-by-step instructions for getting startedprocedures, forms, checklists, and examples for finding and collecting applicable data case studiesextensive resource lists tips for accurately comparing benchmarking data.Use the expert guidance in "Benchmarking Basics" to: decide what type of benchmarking is appropriate to your organization, and whenselect the right benchmarking resources and make the best use of them to meet Joint Commission standards for performance improvement, or to meet other needsunderstand what your data shows and how to explain it to hospital staff, leaders, and regulatorsIn every chapter of the book, you'll find a concise summary of topics, as well as tips on potential trouble spots and what pitfalls to avoid.Learn how to make the numbers work for you Effective benchmarking does more than ensure regulatory compliance--it can also be a very useful tool for marketing and public relations, comparing performance against national averages, identifying strategic and operational trouble spots, and gauging internal improvement.Electronic tools will help you get everyone on the same page"Benchmarking Basics" A Resource Guide for Healthcare Managers features a free companion CD-ROM that includes an electronic appendix of benchmark databases, Web sites, and resources you can access for additional information. The CD-ROM also includes a customizable presentation tool that explains what benchmarking can do for your organization.

Benchmarking Basics : A Resource Guide for Healthcare Managers, Used [Spiral-bound]

10. Benchmarking Basics : Looking for a Better Way, Used [Paperback]

This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes.

Benchmarking Basics : Looking for a Better Way, Used [Paperback]